Frequently Asked Questions
01
Shipping & Delivery
We ship from our partnered warehouses & factories located in USA, Australia & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
We have an office in India; High-Quality vendor contacts in: Australia, USA & China.
02
Order
Ordering on Pahanaava.in is very simple process. You can place order with very few and easy steps.
- First, search item you are looking for on Pahanaava.in
- Once you find it, select right option of that item like color, size or material if any of your choice.
- Add item to cart and follow checkout process by entering name, address and other details.
- Select appropriate payment option, it will redirect you to our payment partner.
- Complete payment process and you are done.
- You will receive email for confirmed order and once your order is shipped you will receive tracking information as well.
Yes, shipping is Free Worldwide on all items of our store for limited period of time.
Yes, all customers will receive an order number after placing their orders. Please check spam folder of email for order confirmation and order number. Please contact us if you don’t receive one within 24 hours.
You will receive an email with a tracking number once your order is shipped. Tracking information may not available for a few days until it’s not scanned at a regional courier warehouse. Once the package is processed at a regional courier warehouse, tracking information shall update as it moves to the its stoppage.
03
Payment
We processes all orders in AUD. While the content of the cart is displayed in several currencies, you will checkout using AUD at the most current exchange rate.
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
You can be absolutely sure that all purchases here are safe and secure.
If you ordered from our store you don’t need to pay any extra customs or fees.
04
Returns & Refunds
Returning with us is as easier as placing an order. You can place a return request by writing an email at [email protected] and tell us what’s your problem. We’ll schedule a time with you and instruct our shipping partner to pick up the original garment
Yes, once we receive your item we will notify you via email that your return is received. Once your return is received and inspected, a refund process will initiated.
Firstly, We apologize for your inconvenience cause by our service. Generally it never happens, but by any mean if you receives damaged product immediately contact us via email or sms regarding it. We will initiate return and exchange process once we come to know such incident and we will investigate the root of it and try to improve our service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Ask us anything! Our customer service team is here to help with
If you have an order question, product related questions, or need more information about our company, we would love to help. You can fill out this form here, or email us directly using the links below.