Due to the modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. During this COVID-19 pandemic, we are unable to give you an accurate estimate of your parcel’s arrival date. Please use the provided tracking information to check online for the most up-to-date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
We will continue to be here to support you as our customer, before, during, and after the buying & shipping process. Thank you for being our customer, and we appreciate your support more than ever at this time.
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS which will be delivered in Australia via Australia Post.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||15-45 Business days|
|Canada, Europe||15-45 Business days|
|Australia, New Zealand||15-45 Business days|
|Mexico, Central America, South America||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.